Shipping and Returns Policy
This Shipping and Returns document applies to all purchases of womens shoes from slippersverge.com. The customer must read this document before placing an order. By placing an order, the customer accepts the shipping terms and the return terms stated in this document.
Order Processing Time
Shuk Fong Limited processes orders on business days. Business days are Monday through Friday, excluding public holidays. Order processing takes 3 business days after payment confirmation. The customer receives an order confirmation email after payment. The customer receives a shipping confirmation email after the order leaves the warehouse.
Shipping Destinations and Delivery Estimates
Shuk Fong Limited ships to physical addresses in the regions listed at checkout. Delivery estimates start on the date of the shipping confirmation email. Standard shipping takes 7 to 15 business days. Expedited shipping takes 3 to 7 business days. Delivery estimates do not include customs clearance time. Customs clearance time varies by destination country. The customer is responsible for customs duties, taxes, and import fees.
Shipping Costs
Shipping costs appear at checkout before payment. Standard shipping costs 9.99 USD for orders below 75 USD. Standard shipping is free for orders of 75 USD and above. Expedited shipping costs 19.99 USD for all orders. Shipping costs are non-refundable after the order ships. The seller does not refund shipping costs for refused deliveries.
Tracking Information
Shuk Fong Limited provides a tracking number in the shipping confirmation email. The customer can track the order on slippersverge.com or on the carrier website. Tracking updates may take 48 hours to appear. The customer must contact the carrier for delivery exceptions. The customer must contact [email protected] for lost packages after 20 business days from the shipping date.
14-Day No-Reason Refund Policy
Shuk Fong Limited offers a 14-day no-reason refund policy. The customer may return eligible womens shoes within 14 calendar days after delivery. The customer does not need to provide a reason for the return. The 14-day period starts on the delivery date confirmed by the carrier. The customer must submit a return request before the 14-day period ends. A return request submitted after the 14-day period is not eligible for a refund.
Return Eligibility
To qualify for a refund, womens shoes must meet all conditions below. The shoes must be unworn. The shoes must be unwashed. The shoes must have no scuffs, stains, odors, or damage. The shoes must include the original shoe box. The shoe box must be undamaged. The customer must include all original packaging, tags, and accessories. Shuk Fong Limited rejects returns that do not meet these conditions. Shuk Fong Limited returns rejected items to the customer. The customer bears shipping costs for rejected items.
Return Shipping Costs
The buyer bears all return shipping costs. The buyer pays the carrier directly for return shipping. Shuk Fong Limited does not provide prepaid return labels. Shuk Fong Limited does not reimburse return shipping costs. The buyer must use a trackable shipping service. The buyer must keep the return tracking number. Shuk Fong Limited is not responsible for returns lost in transit.
Step-by-Step Return Process
Step 1: The customer sends a return request to [email protected]. The request must include the order number, the item name, and the delivery date.
Step 2: Shuk Fong Limited reviews the request. Shuk Fong Limited sends return instructions within 3 business days after receiving the request.
Step 3: The customer packs the womens shoes in the original shoe box. The customer places the shoe box inside a protective shipping box. The customer must not place tape or labels on the shoe box.
Step 4: The customer ships the package to the return address. The recipient must be Shuk Fong Limited, the contact phone is +852 6122 0063, and the specific return address is 18/F, The Centrium, 60 Wyndham Street, Central.
Step 5: The customer sends the return tracking number to [email protected]. Shuk Fong Limited monitors the return after receiving the tracking number.
Step 6: Shuk Fong Limited inspects the returned womens shoes within 5 business days after delivery. Shuk Fong Limited sends an inspection result by email.
Step 7: Shuk Fong Limited approves or rejects the refund after inspection. Approved refunds move to the refund processing stage.
Refund Processing Times
Refund arrival time is at least 14 days after Shuk Fong Limited approves the return. The refund arrival time starts on the approval date. The refund arrival time does not include return shipping time. The refund arrival time does not include inspection time. The refund goes to the original payment method. The customer must not close the payment account before the refund arrives. The customer must contact [email protected] if the refund does not arrive within 30 days after approval.
PayPal Refunds and Regional Legal Requirements
PayPal refunds take at least 14 days after Shuk Fong Limited approves the return. Local laws require up to 30 days for PayPal refunds in some regions. The customer must allow the full legal period in those regions. Shuk Fong Limited follows the longer period when local law requires it. The customer must contact [email protected] for PayPal refund status after 30 days from approval. Shuk Fong Limited provides a refund transaction reference when available.
Contact Information
For shipping questions, return requests, and refund status, contact Shuk Fong Limited. The email address is [email protected]. The phone number is +852 6122 0063. The mailing address is 18/F, The Centrium, 60 Wyndham Street, Central. The website is slippersverge.com.