Who We Are
Shuk Fong Limited is an online retailer dedicated to women's footwear. The company operates the website at slippersverge.com and sells shoes directly to customers in the United States and Canada. Every order is processed, packed, and shipped by our own team from our own warehouse. Shuk Fong Limited was founded to solve two specific problems: women's shoes are frequently sold online with incomplete sizing information, and return terms are frequently unclear. Our business model addresses both problems by publishing detailed measurements for every style and by accepting returns for 30 days from the delivery date.
Our Product Selection
The catalog at slippersverge.com contains more than 2,400 individual shoe styles. We organize the catalog into seven footwear categories: heels, flats, sneakers, boots, sandals, loafers, and slippers. Each category is divided by heel height, closure type, and occasion. Sizes range from US 4 to US 13. We offer 62 styles in wide widths and 41 styles in narrow widths. New styles are added to the catalog every Tuesday and Friday. We discontinue a style when its inventory reaches zero and its supplier confirms that no further production is planned.
Sizing and Fit Guidance
Every product page at slippersverge.com lists the inner length of the shoe in millimeters, the heel height in millimeters, the platform height in millimeters, and the shaft circumference for boots. We measure three pairs of each style and publish the average figure. Our fit team writes a fit note for each style stating whether the shoe runs true to size, runs small, or runs large. Customers who are uncertain about a size can send accurate measurements of their feet to [email protected], and our fit team will reply with a size recommendation within one business day.
Quality Standards
Shuk Fong Limited inspects each shipment before it enters our warehouse. We reject any shipment in which more than two percent of pairs show defects in stitching, sole attachment, or material finish. Our inspection covers the upper material, the lining, the insole, the outsole, the heel, and all hardware. Shoes that pass inspection receive a stock number that links to the supplier, the production date, and the inspection record. Customers who receive a defective pair can return it at no cost.
Ordering and Payment
Orders can be placed at slippersverge.com twenty-four hours per day, seven days per week. We accept payment by credit card, debit card, and digital wallet. Shuk Fong Limited authorizes payment at the moment the order is placed and captures the funds when the order ships. Customers receive an order confirmation by email within five minutes of placing an order. Prices are displayed in United States dollars, and all applicable taxes are calculated at checkout before payment.
Shipping and Delivery
Shuk Fong Limited ships from a single warehouse. Standard delivery arrives within five to eight business days after shipment. Express delivery arrives within two to three business days after shipment. Orders placed before 1:00 PM Eastern Time on a business day are packed the same day. Every shipment includes a tracking number that customers can use at slippersverge.com to follow the package. Shipping is free on orders above 75 United States dollars.
Returns and Exchanges
Customers may return any unworn pair within 30 days of the delivery date. Returns are free when customers use the prepaid label that we include in every box. Exchanges for a different size or color are processed within two business days of our receipt of the returned pair. Refunds are issued to the original payment method within five business days of our receipt of the returned pair. Shoes must be returned in the original box with all packing materials.
Customer Support
The Shuk Fong Limited support team answers questions about products, orders, shipping, returns, and sizing. Customers can reach the team by telephone at +852 6122 0063 from 8:00 AM to 8:00 PM Eastern Time, seven days per week. The team also answers email sent to [email protected] within four hours during operating hours. Written correspondence can be sent to 18/F, The Centrium, 60 Wyndham Street, Central. Telephone support is staffed by trained representatives who can place orders, modify orders, and start returns while the customer is on the line.
Privacy and Data Security
Shuk Fong Limited collects customer name, shipping address, billing address, email address, telephone number, and order history. We use this data to process orders, provide support, and prevent fraud. We do not sell customer data. Payment card numbers are transmitted directly to our payment processor and are never stored on slippersverge.com servers. Customers can request deletion of their account data by writing to [email protected].
Contact Us
Questions about this document can be directed to Shuk Fong Limited by telephone at +852 6122 0063, by email at [email protected], or by mail at 18/F, The Centrium, 60 Wyndham Street, Central. The website is available at slippersverge.com. Our team reads every message and replies to each one.